Privacy Policy

Last Updated: January 2025

Los Angeles Detox Helpline operates as a third-party matching service that connects individuals with addiction treatment facilities. This Privacy Policy describes how personal information is collected, used, and protected when using this website and services.

1. Information Collected

Information provided directly includes:

Name and contact information (phone number, email address)
Location information (city, state, zip code)
Treatment preferences and needs
Any other information provided during consultation

Information automatically collected when visiting the website:

IP address and browser information
Pages visited and time spent on site
Referring website information
Device and operating system information

2. How Information Is Used

Collected information is used to:

Match individuals with appropriate treatment facilities
Contact individuals regarding treatment options
Respond to inquiries and requests
Send information about treatment resources
Improve matching services
Comply with legal obligations

3. Information Sharing

Information may be shared with:

Treatment facilities that match individual needs and preferences
Network of treatment centers for matching purposes
Service providers who assist in operations
Legal authorities when required by law
Emergency contacts if someone is in crisis

Personal information is NOT sold to third parties for marketing purposes.

4. Third-Party Treatment Facilities

When connections are made with treatment facilities, those facilities have their own privacy policies. Review of their privacy practices is encouraged before engaging with them. This service is not responsible for the privacy practices of independent treatment centers.

5. Data Security

Reasonable security measures are implemented to protect personal information. However, no method of transmission over the internet is 100% secure. Absolute security of information cannot be guaranteed.

6. User Choices

Individuals may:

Opt out of communications by contacting the helpline
Request access to personal information
Request correction of inaccurate information
Request deletion of information (subject to legal requirements)

To exercise these rights, contact (424) 478-6969 or [email protected].

7. Cookies and Tracking

This website uses cookies to:

Remember user preferences
Analyze website traffic
Improve user experience

Cookies can be disabled through browser settings, but this may affect website functionality.

8. Children's Privacy

These services are not intended for individuals under 18 years of age. Personal information is not knowingly collected from children under 18. If a parent or guardian believes information has been collected about their child, please contact the helpline immediately.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to request deletion of personal information
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact (424) 478-6969.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The updated version will be indicated by an updated "Last Updated" date. Continued use of services after changes constitutes acceptance of the updated policy.

11. Medical Disclaimer

This is a third-party matching service, not a medical provider. Any health information provided is used solely for matching purposes. For medical emergencies, call 911 immediately.

12. Contact Information

Questions about this Privacy Policy can be directed to:

Los Angeles Detox Helpline
Phone: (424) 478-6969
Email: [email protected]
Location: Los Angeles, CA

Important: This is a matching service that connects individuals with treatment facilities. This is not a treatment center and does not provide medical services.